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Q&A

Are all the dishes food safe?


Yes, except the ones with the mother of pearl overglaze. you can put dry foods in them but no food with moisture.


Are the dishes and plates dishwasher, microwave and oven safe?


All the pieces are dishwashersafe but I recommend washing them by hand. Mother of pearl and gold can fade in time while using the dishwasher. Pieces with gold are not microwave and oven safe. 


How can I remove heavy stains from the unglazed parts?

 

Try rubbing some baking soda with a soft toothbrush on it.


Why are there differences between 2 of the same products?


Due the handmade nature of the products no pieces are the same. Different tones in colour and characteristic imperfections are in the nature of the materials and production process.


The color of my ordered product differs from the same product online, why?


The color you see online is different on every monitor. I try to make the photo's as true as possible but small variaties in color tone are possible.


Why is the product I received not signed?


That means you got one of the first batch I made! The latest versions have a stamp but are no different then the earlier produced. Most of my jewelry is not signed because of the size.


When will my order be sent?


Every tuesday I sent out all orders so the delivery time depends on the day you ordered.


Can I receive my order wrapped as a gift?


Sure! Mention you request with your order or by email.


What is the return policy?


If you for some reason are not happy with the product you received:

* Fill out the returnform and must send your order back within 14 days after delivery. 

* You receive your refund before and no later than 3o days.

* Make sure the product hasn't been used, damaged, and returned in original packaging.

* Custom made orders are not refundable


Can I visit Atelier VANROSA in Culemborg?


Yes you can during the "open atelier days". The dates will be mentioned at the website.


For any other questions or saying hello, feel free to contact me!


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